RESOURCES

Useful Links

Advocacy organisation in WA aiming to safeguard the rights of ethnic people with disabilities and their families

edac.org.au

Supporting people with disabilities to learn about human relationships, sexuality and sexual health

www.secca.org.au

National disability rights, advocacy and representative organisation led and governed by people with disability

pwd.org.au

Independent Statutory Authority providing an impartial complaints resolution service in Western Australia

hadsco.wa.gov.au

Community based organisation working to achieve an improved quality of life for family carers in our state

carerswa.asn.au

Organisation for early childhood outcomes for young children with a developmental delay or a disability and their families

re-imagine.com.au

A free online community connecting teens living with illness or disability, and their siblings, in Australia

livewire.org.au

Practical support, guidance and connection to peer support for families raising children with disability and additional needs

kalparrin.org.au

Service Agreements

To support a clear and supportive working relationship, we utilise a service agreement to do this more effectively. This is like a contract that includes the supports that will be provided, the cost and cancellation terms. You can change providers at any time as you have choice and control of your supports within the funding framework. Pricing arrangements and price limits: All prices are GST Free and are provided as per the current NDIS Price Guide/Support Catalogue. https: //www.ndis.gov.au/providers/pricing-arrangements/pricing-updates

Provider Travel

If you live in the Metropolitan area the following travel will be applied – up to 30 minutes of travel per face-to-face support. This is dependent on the location where the team member is departing. For example; If your support person is coming from a neighbouring suburb the travel cost may only be 10 minutes. If they are coming from the other side of the river the travel may be charged up to a maximum of 30 minutes.

Non-face-to-face services

If there is work, that we need to do to support you, that is done when we are not with you, the charges for these supports will be at the same rate as the service we provide. These may include; writing reports, support plans, direct telephone, or video supports. The charges for these supports will be agreed with you.

Cancelled Services

Services cancelled and unable to be rescheduled less than 7 days from the agreed appointment time may be charged at 100% of the agreed rate. We will declare a cancellation after waiting at the agreed appointment location for at least 15 minutes and contact with the client/representative is unsuccessful. All efforts will be made for alternative tasks to be completed during this time.
NOTE: The provider will attempt to reschedule the appointment, offer phone/teams appointments, or schedule alternative non-direct service activities (standard charges) where possible.